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Improvement in Manufacturing Quality and Output

Tire Manufacturing

Industry

Tire & Rubber Manufacturing

Challenge

A leading global tire manufacturer sought to enhance technician performance by reducing production defects and boosting output. To sustain its high operational standards, the company needed to hire workers capable of consistently delivering both quality and efficiency.

Results

Technicians who scored highly on PSP Metrics’ assessment delivered a 50% reduction in production defects and a 30% increase in output—clear evidence of measurable improvements in both quality and efficiency.

Solution

PSP Assessment, Hourly Manufacturing Technician

50%
Fewer Anomalies
30%
Increase in Output

“This project clearly demonstrated how the right behavioral competencies - especially attention to detail - can drive measurable improvements in both quality and technician output. It’s a great example of how science-backed hiring decisions translate into real operational impact.”

Scott Goodman, PhD

Chief Executive Officer, PSP Metrics

Tire Manufacturing

Executive Summary

A leading global tire manufacturer sought to reduce production defects and improve technician efficiency to maintain its reputation for high-performance, high-quality products. By partnering with PSP Metrics, the company implemented a science-backed assessment to identify candidates with the behavioral and cognitive competencies most predictive of success in a manufacturing environment. The results were transformative: technicians hired using PSP’s assessment produced 50% fewer defects and delivered 30% higher output, driving measurable gains in both quality and productivity.

About the Company

The client is a global tire manufacturer recognized for producing premium products for passenger vehicles, trucks, and commercial fleets. With operations across multiple continents—including a flagship U.S. facility—the company is committed to innovation, safety, and uncompromising quality standards.

The Challenge

Despite its strong legacy of innovation and product quality, the tire manufacturer faced
ongoing challenges with production anomalies caused by technician errors. These defects not only reduced efficiency but also created inconsistencies in tire performance, threatening operational excellence. The company needed a more predictive and reliable hiring process to ensure new technicians possessed the competencies critical for delivering both precision and productivity on the manufacturing floor.

The Solution

To address these issues, the manufacturer partnered with PSP Metrics to integrate a science- backed assessment into its technician hiring process. The assessment evaluated candidates across multiple dimensions—mechanical aptitude, logical reasoning, attention to detail, and behavioral traits such as dependability and cooperation. By screening for these competencies, the company could more accurately identify applicants with the skills and behaviors essential for high-quality output in a high-volume production setting.

The Results

The implementation of PSP’s assessment delivered clear and measurable improvements:​

  • 50% reduction in product anomalies among technicians who scored high on “Attention to Detail”​
  • 30% increase in technician output, reflecting improved efficiency and performance​
  • Data analysis confirmed that attention to detail was the strongest predictor of reduced defects and higher productivity​

These outcomes demonstrate how data-driven, competency-based hiring directly improves both workforce performance and manufacturing quality.

Key Takeaway

When manufacturers align hiring practices with the competencies most critical to success, the impact extends far beyond staffing. By focusing on measurable traits like attention to detail, companies can simultaneously reduce errors, increase efficiency, and strengthen their competitive advantage in the marketplace.

 

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